Cancellation Policy
Appointment Policy
At The Skin Suite, we prioritize your time and strive to provide every client with a seamless experience. We understand that life happens, and adjustments may sometimes be necessary. To ensure fairness and efficiency, we kindly request your cooperation with the following policies:
Cancellation Policy
24-Hour Notice Required
To cancel or reschedule an appointment, we require at least 24 hours’ notice:
- Cancellations or Rescheduling with Less Than 24-Hour Notice: A $65 cancellation fee will be applied and charged to the card on file. This fee is non-refundable.
- Same-Day Bookings: For same-day appointments, cancellations or rescheduling require at least 5 hours’ notice to avoid the cancellation fee.
Late Arrivals
Arriving more than 15 minutes late may result in limited service time or the need to reschedule. If we are unable to accommodate you due to lateness, the $65 cancellation fee will be charged. We’ll do our best to reschedule your appointment at a convenient time.
Credit Card Requirement
A valid credit card is required to secure all bookings. Cancellation fees will be charged to the card on file.
Emergencies
In the event of an unavoidable emergency, we may waive or adjust the cancellation fee at our discretion. However, this fee covers staff time reserved for your appointment.
Refund Policy
We do not provide refunds for any services, injectables, or prescribed products. All sales are final.
Membership Cancellations
Memberships at The Skin Suite require a minimum 6-month commitment. If a membership is canceled early:
- A $149 early termination fee will be applied.
- Refunds are not offered, and funds cannot be transferred between accounts.
- A 30-day notice is required for membership cancellations.
We appreciate your cooperation and understanding. By following these policies, you help us ensure the best possible experience for all our clients. For any questions, feel free to reach out to our team.
